Returns & Exchanges

We want you to be fully satisfied with your Keychron products, which is why we offer a 7-day return policy for items in their original condition and packaging. If your hardware is defective or you have changed your mind, our support team is ready to assist with your request.

Return Process

• 1.
  Submit a Request

  Contact our customer support team within 7 days of delivery with your order number and the specific reason for the return.

• 2.
  Receive Authorization

  Once your request is approved, you will receive a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.

• 3.
  Pack Your Product

  Securely pack the keyboard, including all original accessories, cables, and keycap pullers, in its original box to ensure a safe transit.

• 4.
  Inspection and Refund

  After our warehouse team inspects the returned unit for damage or missing parts, your refund will be processed to your original payment method within 5-7 business days.