Frequently Asked Questions
Everything you need to know about our mechanical keyboards and accessories.
What is the typical shipping time for my order?
Orders are typically processed within 2 business days. Depending on your location, international shipping usually takes between 7 to 15 business days via DHL or FedEx.
Do Keychron keyboards work with both macOS and Windows?
Yes, all Keychron keyboards are designed with cross-system compatibility. They feature a dedicated physical toggle to switch between operating systems and include keycaps for both layouts.
What is your return policy for defective items?
We offer a 12-month warranty on our products. If you receive a defective unit, please contact our support team with a video of the issue to initiate a replacement or repair process.
Are the switches on my keyboard hot-swappable?
This depends on the specific model and version purchased. Please check the product description for 'Hot-swappable' compatibility, which allows you to change switches without soldering.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination.
How can I track my shipment?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.